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We're here to help with your orders, shipping updates, and general questions.

Track Your Order

If you would like to check the status of your order, please use the following tracking service:

Please enter your tracking number on the 17TRACK website to view the latest delivery information.

Customer Support

For any other questions, please send us a message directly through our contact form or reach out to us using the contact details below.

Our customer service team aims to respond to most inquiries within one business day during our regular office hours. If you do not see a reply in your inbox, please check your spam or junk mail folder.

Business Information

kvonewear.com is operated by Putian Jitu Trading Co., Ltd., a company registered in Fujian Province, China.

Legal Company Name: Putian Jitu Trading Co., Ltd.
Registration Number: 91350322MAE68DG927
Legal Representative: Zhu YiPing
Date of Establishment: December 4, 2024
Registered Address: Putian City, Fujian Province, China

The information above is provided for business identification and transparency purposes. The original Chinese business registration document issued by the relevant Chinese authorities shall prevail.

Get in Touch

Website: www.kvonewear.com

Email: gudian8299@gmail.com

Phone: +13376988333

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.