Return & Refund Policy

Last Updated: September 2026

At KVONE, we want you to feel confident when shopping with us. If your purchase does not work out, eligible items may be returned according to the policy below.

1. Return Window

Customers may request a return within 30 calendar days from the date of delivery.

Returned products must meet our return conditions described below.

2. Return Conditions

To be eligible for a return, items must generally be:

• Unworn
• In original condition
• Free from stains, damage, or signs of use
• Returned with the original packaging where applicable

Shoes should be tried on indoors on a clean surface to determine fit.

Items showing significant signs of wear may not be eligible for a standard return.

3. Size and Fit

If the size or fit of your shoes is not suitable, you may request a return within the applicable return period.

Please contact our customer service team before sending the item back.

4. Change of Mind

If you change your mind about your purchase, you may request a return within the applicable return period, provided the item meets our return conditions.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and photographs showing the issue so that we can review the situation and provide an appropriate solution.

6. How to Request a Return

To request a return:

1. Contact us at support@kvonewear.com.
2. Provide your order number.
3. Explain the reason for your return.
4. Wait for return instructions from our customer service team.
5. Send the eligible item to the return address provided by our customer service team.

Please do not send a return to the U.S. return facility without receiving return authorization or instructions from our customer service team.

7. U.S. Return Facility

Eligible U.S. returns may be processed through our designated U.S. return facility:

UplusLA+12669
13602 12th St, Ste A
Chino, CA 91710
United States

Phone: 909-926-2248

Return Email: uplusla@uplusexpress.com

8. Return Shipping Costs

For returns due to a change of mind, size selection, fit, or other reasons not caused by an error on our part, [CUSTOMER / KVONE] will be responsible for the applicable return shipping costs.

If an item is defective, damaged upon arrival, or incorrectly shipped by us, we will provide an appropriate solution in accordance with the circumstances.

9. Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional processing time for your payment provider to reflect the refund in your account.